For Contact Centres
We deliver the agents and the technology to increase Customer Loyalty, Improve Peak Time Response, Increase First Time Call Resolution and improve your KPI results.
For Customer Service Companies
We can build your contact centre operation for you from the ground up. By employing Home Based workers you save money on premises and services whilst maintaining a world class workforce that HB Pencil resource, manage and deliver for you.
The HB Pencil Social Responsibility
By employing highly skilled agents who have difficulty in reaching the traditional call centre HB Pencil is bringing communities back to life. The under-employed can now access full time work directly from home. Our commitment is to enable our agents to become the best in the business by creating a constant training environment and an ethos of continous improvement.
The HB Pencil Environmental Impact
Home based agents do not travel to work and this minimises the impact of our entire organisation. Our environmental policy is available to all who request it and highlights our long term aim to reduce carbon emmissions.
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